1. PRODUCT WARRANTIES AND POLICIES. UNLESS OTHERWISE SPECIFIED, ALL PRODUCTS SOLD ON THE SITE CARRY A 60 DAY LIMITED WARRANTY(Covering Internal parts only). THE WARRANTY PERIOD IS EFFECTIVE FROM THE DATE YOUR PACKAGE IS SHIPPED. THE WARRANTY COVERS REPLACEMENT OR REPAIR OF DEFECTIVE AND DAMAGED PRODUCTS ONLY, SUBJECT TO THE EVALUATION AND DETERMINATION OF AAF'S TECHNICIANS OR RMA REPRESENTATIVES.
ALL OTHER RETURNS OR EXCHANGES ARE SUBJECT TO RESTOCKING AND SHIPPING FEES.
DISASSEMBLING, ABUSING, MODIFYING, ALTERING, REMOVING, OR REPLACING THE ORANGE TIP ON AIRSOFT REPLICAS WILL VOID ALL WARRANTIES AND COULD RESULT IN VIOLATION OF STATE AND/OR FEDERAL LAWS.
THE WARRANTY DOES NOT COVER ANY PRODUCTS THAT HAVE BEEN ABUSED, DISASSEMBLED, MODIFIED, ALTERED, OR RETURNED WITHOUT THE ORIGINAL PACKAGING.
THE WARRANTY DOES NOT COVER BATTERIES, SINGLE PART OF AIRSOFT GUNS UNDER $60.00. AAF IS NOT RESPONSIBLE FOR COMPATIBILITY BETWEEN VARIOUS MANUFACTURERS PRODUCTS, AND THE INTERNAL UPGRADE OR REPLACEMENT PARTS. ANY USE OF LOW GRADE OR LOW WEIGHT BB SHALL VOID THE WARRANTY.
ALL REPAIRS AND UPGRADES OF INTERNAL CONSTRUCTION COMPLETED BY AAF CARRY A LIMITED 60 DAY WARRANTY. THE WARRANTY DOES NOT GUARANTEE OR COVER THE OPERATION OF GUNS WITH A SPRING RATING HIGHER THAN STANDARD SPRINGS(350~380FPS SPRING) OR ITS EQUIVALENT, OR ANY GUN SHOOTING OVER 400FPS WITH A 0.20 GRAM BB IN FULL AUTO SHOT.
THE WARRANTY DOES NOT COVER THE USAGE OF LITHIUM POLYMER (LI-POLY) BATTERY NOT RECOMMENDED BY AAF, OR THE USAGE OF ANY OTHER POWER SOURCE WITH AN OUTPUT GREATER OR SMALLER THAN 11.1 VOLTS(3Cell Lipo) ON AN ELECTRIC GUN THAT IS NOT RATED FOR SUCH USE BY ITS ORIGINAL MANUFACTURER. THE USAGE OF ANY BB LESS THAN 0.20 GRAMS OR OF A LESSER QUALITY THAN THE G&G/VALKEN/TOKYO MARUI BRAND, IN ANY AIRSOFT PRODUCT, WILL VOID THE AAF WARRANTY.
THIS WARRANTY DOES NOT COVER PRODUCTS THAT ARE NOT PURCHASED FROM AAF headquarters, AAF dealerships or AAF merchandise dealers.
FOR INTERNATIONAL ORDERS, ALL SALES ARE FINAL. DUE TO TRANSIT LIMITATIONS, TECHNICAL SUPPORT AND LIMITED REPLACEMENT PARTS ARE ONLY AVAILABLE FOR PRODUCTS WHERE THE DEFECT IS REPORTED WITHIN 14 DAYS OF SHIPMENT. COMPLIMENTARY INTERNAL REPAIR SERVICES CAN BE OFFERED WITHIN 60 DAYS OF SHIPMENT IF YOU AGREE TO BEAR THE EXPENSE OF ALL SHIPMENT, LOST PACKAGES, AND CUSTOMS SEIZURES.
2. RETURN POLICY. If you purchased an item from AAF in the last 60 days and are experiencing interior problems with the product, the Company offers a 60-day interior warranty to replace and repair your internal items subject to the terms outlined in Section 1. If your package arrived damaged, please inspect and keep all contents and contact our support team immediately. We will assist you in completing a damage claim with the carrier.
One of our dedicated RMA staff will contact you within in 1-3 business days of receiving your request. Please keep all original packaging and products must be unused, unworn and unopen. A 15% restocking fee will be accessed based on your return.
DAMAGES UPON ARRIVAL. If your package arrived damaged, one of our customer service representatives will assist you in filing a claim with the carrier. Please inspect all contents and keep the original box and packaging material. Please note that this process may take up to 10 business days depending on the carrier.
EXCHANGES. You may exchange an item if it is unused, unworn and unopen within 45 days of delivery. Shipping cost will be deducted from the refund.
NON-WARRANTY REPAIR/ UPGRADE SERVICES: The labor rate for our technician is $30.00 an hour if you need assistance with any non-warranty repairs and upgrade service. All AAF technicians are in-house and very experienced with repair services.
3. RECOMMENDATIONS. For the best use of AAF's products, please use high-grade Airsoft BBs sold by AAF, G&G/VALKEN/TOKYO MARUI, or the equivalent brands 0.2g or higher. Any use of low grade or low weight BBs may cause extensive damage to your gun. Additionally, AAF recommends the use of AAF’S batteries and smart chargers.
4. LIMITED LIABILITY. COMPANY'S LIABILITY TO YOU IS LIMITED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY BE LIABLE FOR DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR LOST DATA, REGARDLESS OF THE FORESEEABILITY OF THOSE DAMAGES) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR ANY OTHER MATERIALS, PRODUCTS, OR SERVICES PROVIDED TO YOU BY COMPANY.
This limitation shall apply regardless of whether the damages arise out of breach of contract, tort, or any other legal theory or form of action.